top of page

Refund Policy

At Graviton, we are committed to delivering reliable and high-performance SaaS solutions to our clients. Please read our refund policy carefully before purchasing or renewing any services.

1. General Policy

  • All fees paid are non-refundable, unless explicitly stated otherwise in a Master Services Agreement (MSA) or commercial proposal.

  • This includes onboarding charges, subscription plans, implementation/setup costs, support charges, and third-party service fees (e.g., APIs, eSign, eNACH).

2. Eligible Refund Scenarios

Refunds may only be issued under the following exceptional conditions:

  • Duplicate payments due to system or user error.

  • Technical failures attributable to Graviton systems leading to complete service non-availability for more than 7 consecutive business days, with no alternate solution or workaround.

  • Advance wallet credits (for usage-based services) that remain fully unused, provided no services or APIs were triggered.

3. Non-Refundable Scenarios

  • Change in business strategy or requirements post-subscription.

  • Non-usage of services or partial usage during the subscription period.

  • Delays or issues caused by third-party vendors not managed directly by Graviton.

4. Refund Request Process

  • Email your refund request to support@kugelblitz.xyz within 7 days of the transaction date.

  • Include transaction ID, invoice number, registered email ID, and reason for the refund.

  • Approved refunds will be processed to the original payment method within 7–10 working days.

Cancellation Policy

Graviton provides clients with the flexibility to manage their subscriptions and service engagements while maintaining compliance with platform terms.

1. Subscription Cancellations

  • Clients may cancel any ongoing subscription or usage-based service by submitting a cancellation request to support@kugelblitz.xyz.

  • A 30-day notice period is mandatory prior to the renewal or next billing cycle.

  • Cancellation will be effective at the end of the current paid term; no partial-period refunds will be issued.

2. Auto-Renewal Terms

  • All subscriptions are auto-renewed by default at the end of each billing cycle (monthly, quarterly, or annually).

  • Clients must opt out of auto-renewal in writing before the renewal date to avoid future charges.

3. Early Termination

  • For clients on annual or long-term contracts, early termination may result in:

  • Pro-rated penalties as per the contract.

  • Forfeiture of any promotional discounts availed.

  • Recovery of any advance credits or fees waived under specific offers.

4. Service Suspension or Termination by Graviton

Graviton reserves the right to suspend or terminate service access without refund under the following conditions:

  • Breach of terms of service, data misuse, or illegal activities.

  • Non-payment of dues beyond the grace period.

  • Involvement in activities harmful to platform integrity or security.

📩 Contact & Support


For all refund and cancellation-related queries, reach out to:
Email: payments@kugelblitz.xyz
Working Hours: Monday to Saturday, 09:30 AM – 6:30 PM IST
Response Time: Within 2 business days

bottom of page